orders + support

For information on shipping, returns, contact details, FAQs, stockists and more

contact

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or mail us at:

root4 Pty Ltd
94 Regent Road
Sea Point
Cape Town
South Africa
8005

shipping

Where do you ship?

Currently we ship only within South African borders but we are in the process of setting up for international trade. For now we can process your order manually and payments can be made via PayPal. Please send the following information to [email protected]

– Order, Name, Delivery Address, Contact Number
Orders will be sent via DHL and will take approximately 3-5 working days. Please use the tracking information provided to trace your parcel online. Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility.

What is your shipping policy?

While our core focus is to make your skincare regimen easier, we also want to make your shopping experience easier, which is why we don’t complicate our shipping.

Our shipping rates are fixed at R65 anywhere in South Africa. Please note, that if you live in a remote area increased costs may occur. If you spend more than R1500 with us, your shipping is FREE.

We also only use reputable couriers to get your orders delivered to you, anywhere in SA, usually within 2-5 working days, and always with a tracking number which we pass onto you. This all means that you can rest assured that your order is delivered quickly, on time, and that you always know what stage your delivery is at.

Have a questions about your delivery? Get in touch with us here.

To track your order refer to your shipping confirmation email.

We deliver nationwide using The Courier Guy and Dawn Wing courier services through the UAfrica Portal. A tracking number will be sent to you via email once the order is complete, allowing you to track your parcel on their website. A physical address and a contact number is required for all orders placed online.

A signature will be requested upon delivery, so we suggest providing an address where someone will be able to sign between 9am and 5pm. If the recipient is unavailable at the time of delivery, your parcel will be left with someone who will be required to sign.

Unfortunately, we are not able to deliver to P.O. Box addresses.

When can I expect my products to be delivered?

Orders are usually dispatched within 2 business days of payment of order.

Our laboratory operates on Monday – Friday 08:00 – 16:00, except on public holidays at which time it will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Orders placed after 1 pm on Friday will usually not be processed until Monday.

I need my order ASAP – is this possible?

We offer Express shipping for expedited service at an additional cost of R95 per delivery. Express orders will be prioritized and will arrive within 1-2 business days in most cases shipped via USPS Priority Mail Express.

What is the minimum spend to qualify for free shipping?

What is the minimum spend to qualify for free shipping?
We offer free standard shipping within South Africa on all domestic orders over R1500

How can I track my order?

Once your order has been placed, you will receive a shipping confirmation email that will include tracking information. You can also track your order on your account page under “Orders”. Alternatively provide us with your order number and email and we will update you on your shipment status.

Can I have my order shipped to an alternative address?

Yes, you can have it shipped anywhere you like. When checking out, simply enter the address you would like your package shipped to. Then when entering your payment information, select the bubble at the bottom of the payment page that indicates you’re using a different billing address. For credit card payments to clear, the billing address must be entered exactly as it is on your monthly statements.

What if a product is out of stock?

Should items ordered be out of stock, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer us to process a refund.

Can I make changes to my order or add an item to my order once it has been submitted?

We work hard to help you get your orders as quickly as possible. As soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means that there is only a very small window of time where we can catch your order before it is shipped out. In order to expedite changes please email us at [email protected] or call us immediately on 0214348503. We are open Monday–Saturday from 9:00am–5:00pm PST.

What if a product is missing from my order?

Orders are subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

What if my product was damaged in transit?

If you find a parcel is damaged in-transit, please reject the parcel from the courier and get in touch with us. If the parcel has been delivered without you being present, please contact us on [email protected] or on 0214348503 to review possible options.

returns

What is your return policy?

RETURNS

We want you to be completely satisfied with your order. However, due to the nature of our products and concern of products being left exposed to direct sunlight, we cannot accept returns or exchanges unless the product has arrived damaged or defective. If you have any questions or concerns about your order please contact us at a [email protected]

EXCHANGES
Any faulty or defective products are replaced free of charge. If a product needs to be returned to root4 for inspection or to determine the cause of the issue, shipping is on us! In the unlikely event your original item is no longer available we will contact you to discuss replacement options. We replace defective or damaged products if notified within 14 days of receipt of merchandise. Please contact us at [email protected] where we are happy to assist you.

Please send all returns to:
root4
2nd floor Piazza da Luz
94 Regent Road
Sea Point
Cape Town
8005

Please allow 10-14 days for the processing of your return or exchange.

I have an issue with my order, who can I contact?

We pride ourselves in the care given to our products and customer service. If you have any questions or concerns about your order please email us at [email protected] or alternatively call us on 0214348503.

faq

We accept:
Credit/ Cheque Cards: We accept all Visa and MasterCard Credit or Cheque cards through our payments partner Payfast. Payfast is South Africa’s leading payment gateway and is certified with the highest global level of security available. Want to know more? Click here.

Instant EFT: You can also pay for your merchandise using PayFast’s Instant EFT. Click here to learn more.

EFT/ Bank Deposit: If you feel that you don’t want to pay using your credit card, feel free to pay for your order via online banking or by heading into a branch to deposit the funds directly into our account. Click here for our banking details.

Snapscan:
I want to place an order but I am not familiar with PayFast. Can you tell me more?
PayFast is a safe and secure online payment service, similar to PayPal. PayFast accepts Credit and Debit Card payments. The reason why we use PayFast over PayPal is because PayPal does not process orders in South African Rand, and the root4 online store only processes payment in South African Rand. PayFast is easy to use and totally free for buyers. To learn more about PayFast, please visit their website.

PayFast is a safe and secure online payment service, similar to PayPal. PayFast accepts Credit and Debit Card payments. The reason why we use PayFast over PayPal is because PayPal does not process orders in South African Rand, and the root4 online store only processes payment in South African Rand. PayFast is easy to use and totally free for buyers. To learn more about PayFast, please visit their website.

Only one discount code or gift card may be applied per order. Keep the rest for future orders – you are going to want to order again!

Select the tab on the product page titled “email when available” then enter your email address to be notified when the item is back in stock!

We also have beautifully wrapped and ribboned physical gift cards which can be purchased at our compounding pharmacy in Sea Point, Cape Town. Set in the heart of Dr Vanessa Lapiner’s own TASH360 practice in Sea Point, Cape Town , our experienced skincare specialists will would love to spend the time discussing your skincare concerns and offering advice on the most optimal skincare regimen for you. The lab is open from 8am to 4pm Monday to Friday. See our address here.

As a general guideline, we recommend applying products in the following order from the most water-based product to the oiliest one:
1. Cleanser or MultiMasker
2. Mask (remove then continue with the following)
3. Complete Serum or PRP Plus Serum
4. Integrative Serum
5. Eye Crème Solution (at night)
6. Face Crème Originale
7. NovA or SupernovA serum (at night)
8. 3D Defense SPF50 (in the morning)

Our essential oils are distilled through clean processes such as careful steam distillation, resin tapping and cold-pressing. We never use extreme heat or chemical solvent extractions like as hexane in order to preserve the ingredient integrity and to avoid contact with known skin irritants. Inexpensive essential oils are often synthetic, adulterated, or unethically sourced but only the purest essential oils are used in our root4 products.
Where do I find the expiry date on your products?
We advise our customers to use their products within 6 months of opening for highest quality. You can find our period after opening (PAO) symbol on the back of our bottles. This symbol looks like a can with an open lid and a 6M (6 months) time period indicated. This specifies the length of time during which it is best to use the product after opening.

We advise our customers to use their products within 6 months of opening for highest quality. You can find our period after opening (PAO) symbol on the back of our bottles. This symbol looks like a can with an open lid and a 6M (6 months) time period indicated. This specifies the length of time during which it is best to use the product after opening.

We use four special preservatives all derived from nature-identical ingredients such as corn sugar and flowers. We advise our customers to use their products within 6 months of opening for highest quality. Unopened products, that are not exposed to heat and high temperatures have a shelf life of approximately 2 years (although we have some batch samples that are still fresh and viable long past the 2 year mark.) We recommend storing our products in a cool, dry setting under 75°F/ 24°C to preserve their quality.
Keep your products out of direct sunlight. Store in a cool, dark, dry place under 75°F/ 24°C to preserve their quality.

The colour of our products may vary in their shades of green owing to natural compounds used. This variation/change does not indicate that the product has lost its efficacy. We could use chemicals such as CL 19140 to colour our products, but we have made a commitment to use only the safest ingredients in our products. The beautiful green colours of our products comes from unique combinations of chlorophyll, malachite, curcumin and spirulina. Since nature is not always consistent in colour, our products will not be either.

The texture and scent of our products may vary owing to natural ingredients used. Traditional cosmetic and skincare companies use potentially harmful chemical stabilisers and emulsifiers to ensure the consistency of their products. root4 is committed to producing extraordinarily effective products but without these questionable ingredients. This does translate into texture and scent variation from product to product. We are changing the dialogue from variance being frowned upon and consistency being king to revering variance as a sign of what it is: sustainably sourced safe skincare.

It is our commitment to be at the forefront of new scientific research. As such, we may tweak our formulas as new scientific data becomes available or as new uses or protocols for existing products emerge. We call this innovation.

While every ingredient we use is carefully selected to meet safety and efficacy standards, it is recommended that consumers who are pregnant or nursing consult with their physician for any contraindications. Our Eye Crème Solution, NovA and SupernovA serums do contain granactive retinoids which are a form of Vitamin A. These should be omitted during pregnancy. Our Integrative Serum is our Essential Oil serum. As with any medical condition, we strongly recommended that prior to using essential oils, you seek the advice and recommendation of a competent, trained health care advisor who is experienced in essential oil usage. Our Integrative Serum does NOT contain Clary Sage (Salvia sclarea), Sage (Salvia officinalis), Idaho Tansy (Tanacetum vulgare), Hyssop (Hyssopus officinalis), Fennel (Foeniculum vulgare), and Wintergreen (Gaultheria procumbens) which are the essential oils advisable to avoid during pregnancy. Please note that a complete ingredient list can be found here.

Vegan products include the Complete Serum, Integrative Serum, NovA Oil, SupernovA Oil and Eye Crème Solution.

We are committed to producing products which are sustainably sourced and cruelty-free. No root4 products have been tested on animals.


You can trust that with root4 there has been zero compromise. We are not a big corporation mass producing cost-optimised products to boost our bottom line. As a non-negotiable, we carefully select ingredients that are sustainable, cruelty-free and clean. Our highly concentrated formulas do not contain any fillers and are free from petrochemicals, PEGs, mineral oils, liquid paraffin, GMOs, silicones, oxybenzone, microplastics, artificial dyes and artificial fragrances. Our commitment to sustainability extends to our packaging, suppliers and practices. Read more here.

Yes, our products do not contain any harsh soaps, synthetic fragrances or parabens and are packed full of soothing, anti-inflammatory ingredients. If you have sensitive skin, we recommend starting with our NovA Oil and using it only twice weekly to start. Slowly increase use by an extra night a week. Once you can comfortably use the NovA Oil nightly, you can step up to applying the SuperNovA Oil, starting with twice weekly use as before. Stop use five days prior to any in-house peels or laser therapies and resume use five days thereafter.

Yes all our products are not only noncomedogenic but they specifically target acne through utilizing the power of ingredients such as granactive retinoid, bakuchiol, niacinamide, clay extracts and prebiotics. The anti-inflammatory nature of root4’s products make them the perfect product to prevent and treat breakouts. Often products targeted at oily skin contain soaps and alcohols that strip the skin of its natural oils. This causes an overproduction of oil and more sebum build-up. Our face oils contain rosehip, jojoba, almond and pomegranate seed oil which help to balance oily skin and contain no harsh barrier-disrupting ingredients.

During breakouts our Mask Antidote with its clay extracts can be used daily to help manage the problems areas and our NovA and SupernovA Oils will normalize skin cell migration through the hair follicles preventing blackheads ( the starting point of acne). Our skin-identical ingredients such as ceramides help to combat the dryness triggered by prescription anti-acne topicals as well as isotretinoin.

Yes, being dermatologist-developed, root4 products do not contain any harsh soaps, synthetic fragrances or parabens and are packed full of soothing, anti-inflammatory ingredients such as prebiotics, niacinamide, aloe vera and chamomile. Our Face Crème Originale contains skin-identical ceramides as well as squalene and d-panthenol along with a troop of other skin barrier loving oils to support the compromised skin barrier of dermatitis patients.

Carry out an open patch test to products on a 5cm by 5cm patch of skin on the inner bend of your elbow flexure. Apply leave-on products to the same patch of skin twice a day for a week. If the product is a cleanser, mask or rinse-off product then wash it off after a minute or two. If the product is a retinoid oil then only apply every third day for four applications. If the treated skin continues to look and feel normal by the end of the week of testing, then you are unlikely to have a significant allergy to the product. If you develop a patch of red, dry skin, itching or frank eczema at the site of application, it is likely that there is an allergy to one of the product’s ingredients. A positive reaction to an open patch test may indicate that formal patch tests should be undertaken to identify a specific contact allergen. Immediate signs of skin irritation are usually due to an irritant contact dermatitis rather than an allergic contact dermatitis. In contrast, an allergic reaction is often only evident several days after applying a product.

We advise that customers stop using the NovA and SupernovA Oil and MultiMasker five days prior to any in-house peels or laser therapies and resume use five days thereafter.

Have a different question? Please contact us at [email protected] where we are happy to assist you!

stockist locator

Want to connect with like-minded people as obsessed withs skincare as you? Join our people-powered beauty tribe @root4rendevous where real stories, information sharing, honest reviews and specialist tips and advice empower you to achieve your #skingoals.

privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from root4.com (the “Site”).

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our in-house laboratory, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you or for the continued collection, use or disclosure of your information, by contacting us at [email protected] or mailing us at:
root4 Pty Ltd
94 Regent Road
Sea Point
Cape Town
South Africa
8005

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or mail us at:
root4 Pty Ltd
94 Regent Road
Sea Point
Cape Town
South Africa
8005

The root4 Team

terms + conditions

OVERVIEW

This website is operated by root4. Throughout the site, the terms “we”, “us” and “our” refer to root4. Root4 offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The products on the site are for your personal use – so please don’t resell without asking. If you would like to apply for a wholesale account, it’s super easy! Just pop us a mail at [email protected]. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – USE OF INFORMATION

No medical or health decision should be made based on any reviews or testimonials referred to on the Site. Furthermore, root4 makes no warranty or representation, expressed or implied, as to the accuracy or sufficiency of the information contributed by outside sources, and assumes no responsibility or liability regarding the use of such information. Root4 does not warrant the performance, effectiveness or applicability of any materials listed or linked to on the Site. Products offered on the Site are not intended to diagnose, treat, cure, or prevent any disease. Information provided on the website about products, conditions, diagnoses, treatments or any other information is not medical advice. This website contains general information about skincare, skin conditions, diet, health and nutrition. The information is not advice and should not be treated as such. The website does not provide medical or diagnostic services or prescribe medication. Products or any other information are not a diagnosis, treatment or protocol for any disease or condition. You acknowledge that it is your sole responsibility for obtaining medical advice from a licensed healthcare professional. For healthcare professionals, you acknowledge your sole responsibility for medical decisions or actions with respect to the medical care, treatment and well-being of your patients, including, without limitation, all your acts or omissions in treating the applicable patient. Any use or reliance by you upon the website shall not diminish that responsibility. You acknowledge and agree that product results are through no fault of root4. You assume all risks associated with your use of the website and our products.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 6 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. As all root4 products are made in small batches due to their pure nature and to ensure premium quality, inconsistencies and minor variations in colour and texture will occur from batch to batch. This is entirely normal, and will be accepted by you as the buyer. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 7 – DELIVERY

STREET ADDRESS/COURIER SERVICE: If you are not at home when your parcel arrives, the courier service will contact you regarding information when you will be able to receive your parcel. You accept that in order for us to prove delivery of an order or part of an order, we do not have to prove you personally received the goods, but that any person at the delivery address specified on your order, signed for the delivery.

SECTION 8 – INSPECTION

You should inspect the products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the products at a later date.

SECTION 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 10 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 11 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 12 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 13 – SOCIAL MEDIA

Winners are chosen randomly. Only page fans and followers are selected. Only the first comment or entry per person will be included in the draw. The same person will not be chosen as a winner more than once in the same calendar month. Winners must provide a daytime physical delivery address, email and contact number within 7 days in order to qualify for their prize. Winners to allow 5 – 7 working days for their prize to arrive, from when they confirm their delivery details. Winners must reside in South Africa. For any queries email [email protected].

SECTION 14 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 16 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 17 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall root4, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless root4 and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 19 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 21 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Cape Town Western Cape ZA 8001.

SECTION 23 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]

The root4 Team